General information

Guest Information

Opening hours and contact details:

Wi-Fi code: 11223344

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Wellness & SPA Facility House Rules

1. General Provisions

1.1. The wellness and adventure spa facilities of Termál Hotel Vesta
(hereinafter referred to as the “Facility”) may only be used in
compliance with these House Rules.

1.2. By purchasing an admission ticket, guests acknowledge and accept
these House Rules as binding upon themselves.

1.3. Guests who do not accept or who violate these rules may be denied
service by Facility staff and, where justified, may be removed from the
Facility premises.

2. Opening Hours

2.1. The Facility is open to hotel guests from 09:00 to 21:00.

2.2. External visitors may use the wellness area, pools, and saunas
between 11:00 and 21:00.

2.3. Any temporary changes to opening hours will be displayed on the
information board at reception.

3. Admission and Wristbands

3.1. The current admission fee schedule is available at reception and on
the Termál Hotel Vesta website.

3.2. Upon purchasing an admission ticket, guests receive a coloured
wristband entitling them to use the Facility.

3.3. The wristband must be retained until departure and worn visibly on
the wrist at all times.

3.4. Locker keys may be requested at reception against a HUF 1,000
deposit.

3.5. Discounted tickets and passes are available upon presentation of a
valid document proving eligibility (e.g. student or pensioner ID).

3.6. Guests are kindly requested to present such documentation without
being asked.

3.7. Passes are valid until the date indicated on the pass and are
non-refundable and non-extendable.

3.8. Admission with passes and external day tickets is subject to the
Facility's capacity and occupancy levels.

4. Use of the Facility

4.1. The Facility is intended for leisure and bathing purposes.

4.2. All services are used at the guest’s own risk.

4.3. Apart from hotel guests, only persons holding a valid wristband may
enter the Facility.

4.4. Wristbands are non-refundable, non-transferable, and valid for a
single admission only.

4.5. Children under 3 years of age are admitted free of charge.

4.6. Children under 6 years of age may use the pools only under parental
supervision.

4.7. Children under 14 years of age may remain on the premises only
under the continuous supervision of a parent or responsible adult.

4.8. Parents and accompanying adults bear full responsibility for
children using the Facility, especially the pools and water slides.

4.9. All water slides are used at the user’s own risk.

4.10. Children's pools may be used by children up to 12 years of age,
subject to the supervision requirements set out in Clause 4.7.

4.11. Swimwear is mandatory in all pools.

4.12. Children who are not toilet trained must wear waterproof swim
diapers.

4.13. Diaper changing may only take place in the designated changing
facilities.

4.14. Adults may use children's pools solely for supervising children up
to 6 years of age.

4.15. Non-swimmers may not use the deep-water pool (water depth:
1.65–1.70 metres).

5. Sauna and Thermal Pools

5.1. Sauna use is recommended only for healthy guests aged 14 years and
over.

5.2. Sauna facilities may only be used in accordance with the sauna
rules displayed in the sauna area.

5.3. In accordance with applicable Hungarian regulations, relaxation
thermal pools may only be used by guests aged 14 years and over.

5.4. Guests must observe the recommended bathing time limits.

5.5. Jumping, ball games, and splashing are prohibited in thermal pools.

5.6. Facility staff monitor pool occupancy limits and guests must comply
with all related instructions.

6. Valuables and Liability

6.1. Valuables should be deposited in the safe at reception for a fee of
HUF 1,000.

6.2. The Facility accepts responsibility only for valuables deposited in
the designated safe, up to a maximum value of HUF 150,000.

6.3. Changing rooms are used at guests’ own risk.

6.4. Vesta Hotel Ltd. accepts no responsibility for unattended
belongings left in changing rooms or elsewhere on the premises.

6.5. Guests are requested not to leave personal belongings unattended
and to take appropriate care of their valuables.

6.6. Any act of vandalism, theft, or attempted theft will result in a
report being filed with the police.

6.7. Lost property should be handed in at reception.

6.8. Found items will be registered and may be collected by their
verified owner at reception.

7. Health and Hygiene Requirements

7.1. Persons suffering from fever, infectious diseases, skin diseases,
open wounds, injuries, intoxication, or under the influence of drugs or
intoxicating medication may not enter or remain on the premises.

7.2. Persons wearing unclean clothing or displaying poor personal
hygiene may also be refused entry.

7.3. Compliance with public health and hygiene regulations is mandatory.

7.4. A shower and footbath must be used before entering any pool.

7.5. Men must wear swim trunks and women must wear a bikini or one-piece
swimsuit.

7.6. The use of pools while wearing street clothes or underwear is
prohibited.

7.7. From the age of 7 years, entry into changing rooms and showers
designated for the opposite sex is prohibited.

8. Temporary Closures and Weather Conditions

8.1. Management may temporarily suspend the use of outdoor pools during
adverse weather conditions, including lightning or strong winds.

8.2. No compensation shall be payable in such circumstances.

8.3. Pools, slides, or other facilities may be temporarily closed for
technical or operational reasons.

8.4. Such closures will be indicated by barriers, warning signs, and
pictograms.

8.5. Entering restricted areas or using closed facilities is strictly
prohibited.

8.6. Guests disregarding warning notices do so entirely at their own
risk and assume responsibility for any resulting damage or injury.

9. Conduct and Safety Rules

9.1. Ball games may only be played in designated areas.

9.2. Any activity endangering the safety of oneself or others is
prohibited.

9.3. Behaviour disturbing other guests' relaxation is prohibited.

9.4. Guests must use designated walkways and staircases.

9.5. Guests must exercise due care to avoid slipping, tripping,
collisions, or other accidents.

9.6. All instructions issued by Facility staff and security personnel
must be followed.

9.7. Fragile objects may not be brought into pools.

9.8. Eating, using toiletries, or contaminating pool water is
prohibited.

9.9. Entering pools with sandy or oily skin is prohibited.

9.10. Diving into pools from the side or after a running start is
prohibited.

10. Prohibited Activities

10.1. The consumption of illegal drugs is prohibited.

10.2. Littering is prohibited.

10.3. Lighting fires is prohibited.

10.4. Bringing vehicles, animals, dangerous objects, roller skates, or
skateboards onto the premises is prohibited.

10.5. Creating panic or disturbance is prohibited.

10.6. Behaviour contrary to public order or public morals is prohibited.

10.7. Smoking is prohibited except in designated smoking areas.

10.8. Waste must be disposed of in designated bins.

10.9. Water from garden irrigation taps is non-potable and must not be
consumed.

11. Photography and CCTV

11.1. By purchasing an admission ticket, guests consent to the
Facility’s occasional use of photographs and recordings taken on the
premises for advertising and promotional purposes.

11.2. By purchasing an admission ticket, guests acknowledge that a CCTV
security camera system operates throughout the Facility.

11.3. Appropriate signage is displayed to inform guests of such
surveillance.

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Accepted Credit Cards

We accept the following types of credit cards: MasterCard, MasterCard Electronic, Maestro, Visa, UnionPay, OTP SZÉP Card, K&H SZÉP Card and MKB SZÉP Card.

Adapter

Adapters, chargers, and power converters are available at Reception upon request.

Air Conditioning

Rooms and public areas are equipped with individually adjustable central air conditioning.

Please contact Reception for assistance.

ATM

Please ask Reception for directions to the nearest ATM.

Baby Cot

We provide baby cots free of charge for guests traveling with children. Please request one at Reception.

Baby-Friendly Equipments

Subject to availability, we can provide: high chair (restaurant), baby cot, baby bathtub, potty, toilet seat reducer and step stool 

Please contact Reception.

Bar

Our bar serves a variety of alcoholic and non-alcoholic beverages and coffee specialities every day.

Opening Hours: 07:00–21:00

Bathrobe

Bathrobes in appropriate sizes are available upon request.

Bed Linen Change

For extended stays, bed linen is changed automatically every 3 days. 

If you require additional changes, please contact Reception.

Bicycle Rental

Adult and children's bicycles are available for rent at Reception.

Bicycle Storage

A bicycle storage area is located opposite the hotel's main entrance.

Blackout Curtains

All rooms are equipped with curtains, blackout drapes or roller shades.

Breakfast

Breakfast Buffet: 07:00–10:00

Guests departing early may request a packed breakfast by 19:00 on the previous evening.

Central Safe

A central safe deposit service is available at Reception.

Check-in

Rooms are available from 14:00 on the day of arrival.

Early check-in may be available depending on occupancy.

In accordance with Hungarian regulations, valid identification documents are required upon arrival.

Check-out

Please vacate your room by 11:00 on the day of departure.

Guests may continue using the wellness facilities after check-out free of charge. Please inquire at Reception upon arrival.

City Tax

In accordance with the applicable local regulations of Tápiószecső, our guests are required to pay a tourist tax.

The following persons are exempt from paying the tourist tax:

• Individuals under the age of 18;

• Owners or tenants of holiday properties located within the administrative area of Tápiószecső;

• Employees of companies registered or operating in Tápiószecső who are staying in the town for work-related purposes.

• To ensure accurate billing, please declare your eligibility for tourist tax exemption at check-in.

Clothes Hangers

A sufficient number of various types of hangers are available in all rooms.

Complaints

If you are dissatisfied with any service, please notify the relevant department or Reception immediately.

Complimentary Water

On arrival day, each room is provided with one complimentary 0.5 L bottle of still water.

Cosmetic Mirror

Each room is equipped with an adjustable cosmetic/shaving mirror.

Cultural Programs

Reception will be happy to recommend local and regional cultural events and attractions.

“Do Not Disturb”

If you do not wish to be disturbed, please place the "Do Not Disturb" sign on your door handle.

While the sign is displayed, housekeeping services will only be provided upon request.

Doctor

Should you require medical assistance, please contact Reception.

Dress Code

We kindly ask our guests to wear appropriate attire when visiting our restaurant and public areas.

Thank you for your cooperation and understanding.

Drinking Water

Tap water is safe to drink.

Still and sparkling bottled mineral water is available for purchase at the bar.

Duvet

All rooms include modern duvets. Additional blankets are available upon request.

Electric Vehicle Charging

Electric vehicle charging is available at the hotel.

Please contact Reception for rates and further details.

Elevator

An elevator is located in the lobby of the main building and provides access to all first- and second-floor rooms.

Emergency Exit

Please review the floor plan posted on your room door, which indicates the nearest emergency exit.

Emergency Numbers

• Ambulance: 104 

• Police: 107 

• Fire Brigade: 105 

• General Emergency: 112 

Event Facilities

• Magdolna Event Hall – 250 m², up to 200 guests 

• Conference Room – 80 m², 50–60 guests 

• Yoga House – 80 m², 40–50 guests 

• Meeting Room – 20 m², up to 10 guests 

Extra Bed

Certain rooms can accommodate an extra bed for an additional charge.

Please contact Reception.

Fire Safety

For fire safety reasons:

• Personal electrical appliances such as coffee makers, immersion heaters, and irons may not be used in guest rooms. 

• Open flames are strictly prohibited. 

The hotel is equipped with:

• Fire alarm systems 

• Smoke detectors 

• Fire extinguishers 

In the event of a fire alarm, please follow the evacuation route displayed on your room door.

Fishing

Sport fishing is available free of charge for hotel guests.

Please do not leave fishing equipment unattended.

Only catch-and-release sport fishing is permitted. Spinning is strictly prohibited.

Further information is available at Reception.

Fitness Room

Open daily from 09:00 to 21:00.

Facilities include:

• Exercise bike 

• Wall bars 

• Various strength-training equipment 

Games Room

Located in the attic on the 3rd floor, accessible via stairs from the 2nd floor.

Facilities:

• Billiards – Free 

• Table Football – HUF 100/game 

• Xbox One – Free (games and controllers available at Reception) 

• Children's Corner 

• Darts – Darts available at Reception 

Gift Vouchers

A gift voucher for our hotel makes an excellent surprise for birthdays, holidays, or any special occasion. Choose from our available offers or create a personalized gift voucher tailored to your own preferences.

For more information and special offers, please contact our Reception or send an email to @email.

Guest Complaint Handling

Detailed information on complaint procedures is available at Reception.

Guest Feedback

We welcome and appreciate all comments and suggestions.

Feedback may be provided:

• In person 

• Through our website 

• By email after departure 

• Via social media 

• Through partner platforms 

Hair Dryer

Hair dryers are available in all guest bathrooms and wellness changing rooms.

Hotel Website

www.vestahotel.hu 

The website contains detailed guest information and direct booking options.

House Rules and Spa Regulations

The Hotel Rules and Spa Regulations are available at Reception and on our website.

Please follow these regulations to ensure a pleasant stay for all guests.

Housekeeping

Daily room cleaning takes place between 08:00–16:00.

Additional cleaning charges may apply for excessive soiling requiring special treatment.

In-Room Amenities and Special Arrangements

Guests may request the following in-room amenities and special arrangements for an additional charge. Please arrange these prior to arrival.

• Welcome Package (homemade pastries and soft drinks for two persons)

• Fresh Fruit Arrangement

• Champagne Service (one bottle of champagne served in the room upon arrival)

• House Pálinka Selection (available in various flavors; please inquire at reception or contact us by email or phone for details)

• Wine Service (one bottle of wine placed in the room upon arrival)

• Romantic Decoration (rose petal arrangement)

• Minibar Restocking

In-Room Safe

All rooms are equipped with a digital safe.

Please use it to protect your valuables.

Using the In-Room Safe

To lock the safe:

• Close the safe door.

• Press the “RESET” button.

• Enter a 4-digit code of your choice.

• Press the “LOCK/CLOSE” button.

To open the safe:

• Enter the code you previously set.

• Open the safe door.

Important: Before your departure, please remember to remove all personal valuables from the safe and leave the safe door open for the next guest.

Information Materials

Local program recommendations are available in public areas and at Reception.

Internet Access

Complimentary high-speed Wi-Fi is available throughout the hotel.

Wi-Fi Password: 11223344

Invoicing

Accommodation charges are payable upon arrival.

Additional services may be charged to your room account.

Detailed statements and proforma invoices are available from Reception.

Ironing Service

Garments submitted between 06:00 and 16:00 can be returned ironed within approximately one hour.

Irons and ironing boards can also be provided in guest rooms upon request.

Kettle

A kettle is provided as standard equipment in every room.

Late Check-out

• Until 14:00 – HUF 10,000 

• Between 14:00 and 16:00 – HUF 15,000 

• After 16:00 – Full room rate for the day 

Late check-out is subject to availability.

Laundry Service

Laundry handed in by 09:00 will be returned cleaned no later than 10:00 the following morning.

Please inquire at Reception for current prices.

Shoe-cleaning accessories are available at Reception.

Lost & Found

Lost property is stored for 3 months and can be mailed upon request.

Luggage Storage and Porter Service

We offer complimentary luggage storage for early arrivals and late departures.

Luggage assistance is also available free of charge. Please contact Reception.

Maintenance

Please report any malfunction or maintenance issue in your room to Reception.

Massage

Appointments can be booked through Reception.

Please inquire about current prices and available treatments.

Mattress

All beds feature modern mattresses at least 18 cm thick.

Mattress Protector

All mattresses are equipped with hygienic, washable protective covers.

Outdoor Swimming Pool

Available seasonally from 1 June to 15 September.

• Size: 10 × 20 m 

• Water Depth: 165 cm 

• Water Temperature: 25°C 

Parking

Complimentary parking is available for hotel guests.

A coach/bus parking area is also available near the main entrance.

Payment Methods

Payment may be made by:

• Cash (HUF) 

• Debit card 

• OTP, MKB and K&H SZÉP Cards 

Petrol Station

The nearest petrol stations are located in: Tápiószecső, Sülysáp and Szentmártonkáta.

Please ask Reception for directions.

Pets

Pets up to 15 kg are welcome for an additional fee of HUF 5,000 per pet per night.

For hygiene reasons, pets are not permitted in:

Restaurants 

Wellness areas (indoor or outdoor) 

Owners remain fully responsible for their pets at all times.

Please use the “Pet in Room” sign, which is available at the front desk.

Pharmacy

The nearest pharmacy is located at:

26 Deák Ferenc Street, Tápiószecső

Please ask Reception for opening hours.

Photocopying and Printing

Photocopying and printing services are available. Please contact Reception.

Pillows

Each guest is provided with two hygienic pillows of different sizes.

Additional pillows and pillow types are available upon request.

Playground

A certified outdoor playground is available for children.

Certification documents may be viewed at Reception.

Pool Temperatures

• Thermal Pools: 35–38°C 

• Adventure Pools: 28–32°C 

• Swimming Pool: 25°C 

Postal Services

The nearest post office is located in the center of Tápiószecső.

Stamped postcards and letters may also be handed to Reception for mailing.

Power Strip / Extension Cord

If you require additional power outlets, extension cords and power strips are available from Reception.

Please note that guests are liable for damages caused by electrical overloads or short circuits resulting from personal appliances.

Reading Lamp

Located beside the bed on the bedside table.

Reception

24-hour Reception Service

Telephone: +36 20 452 0788

Restaurant

Our restaurant serves a variety of Hungarian and international dishes and beverages.

Opening Hours

• Restaurant: 07:00–21:00 

• Breakfast: 07:00–10:00 

• Half-board Dinner: 18:00–21:00 

• À la Carte Lunch*: 12:00–17:00 

• Buffet Lunch*: 12:30–15:30 

• Bar: 07:00–21:00 

*Please ask the restaurant or Reception about the available lunch service.

Room Amenities

Each room is equipped with a full-length mirror, luggage rack, bedside table, laundry bag, in-room safe, toiletries, towels, bathrobes, and a shoehorn.

All rooms have a private bathroom.

Room Charge Account

Restaurant and bar consumption may be charged to your room account.

Room Key

Please return your room key card upon departure.

Lost key cards will incur a replacement charge of HUF 1,000 per card.

If your key card does not work, please contact Reception.

Room Service

Available daily from 08:00–20:00.

Telephone: +36 20 485 3964

Safety Regulations

Please lock your room door whenever you leave your room and go to sleep and ensure that it closes properly behind you.

We kindly ask all guests to comply with the Hotel Rules and Regulations.

Salt Room

Located within the wellness area.

Recommended for guests with respiratory conditions or for preventive wellness purposes.

Sauna Facilities

• Finnish Sauna: 70–90°C, max. 6 persons 

• Steam Cabin: 40–60°C, max. 6 persons 

• Salt Room: 30–40°C, max. 4 persons 

All facilities are free of charge.

Security Cameras

For the safety of our guests, security cameras operate in common areas and corridors.

Sewing Kit

Needle and thread are available free of charge at Reception.

Shoe Cleaning

Shoe cleaning supplies are available at the front desk.

Slippers

Slippers are available for purchase at Reception.

Smoking

Smoking is strictly prohibited inside the hotel.

Smoking is permitted:

• At least 5 meters from the main entrance 

• In designated smoking areas 

• On balconies 

Guests violating the smoking policy may be charged a HUF 30,000 penalty.

If smoking activates the fire alarm system, any charges incurred by the fire brigade will be passed on to the responsible guest.

Special Diets

Guests with food allergies, intolerances, or special dietary requirements should inform Reception.

We will do our best to accommodate your needs.

Sports Facilities

Available activities include:

• Football pitch (free) 

• Table tennis (free) 

• Badminton (free) 

• Darts (free) 

• Sports equipment is available from Reception.

• Tennis court usage and bicycle rental are available for an additional fee.

Television

Rooms are equipped with modern LED televisions offering a wide selection of local and international satellite channels.

Time Zone

Hungary operates on Central European Time (CET, UTC+1).

Thermal Water Composition

Our thermal pools are supplied from a local thermal well rich in natural minerals.

Main components include:

Cations: Sodium, Potassium, Ammonium, Calcium, Iron, Manganese 

Anions: Nitrite, Nitrate, Chloride, Sulfate, Carbonate, Bicarbonate, Hydroxide 

Although not officially classified as medicinal water, it offers similar beneficial effects.

Detailed water analysis documentation is available at Reception.

Telephone

A mobile phone is available at Reception for guests who do not have their own device.

Toiletries

Additional items available for purchase at Reception:

• Toothbrush 

• Toothpaste 

• Razor 

• Shaving foam 

Towels

Each guest is provided with: one towel and one bath towel 

Towel Change

Towels are replaced daily upon request, free of charge.

Please contact Reception.

Transfer / Taxi Service

Transfer arrangements can be made through Reception.

Advance notice is appreciated.

Umbrella

Umbrellas are available free of charge from Reception.

Valuables

The hotel accepts responsibility only for valuables deposited in the central safe located at Reception.

Visitors

Visitors should be received in public areas (restaurant, lobby).

Visitors may enter guest rooms only after registering at Reception and may not remain in rooms after 21:00.

Failure to comply may result in additional accommodation charges.

Wake-up Service

Wake-up calls can be arranged daily through Reception.

Wellness Facilities

Our 350 m² wellness area, located on the ground floor, features:

• Indoor and outdoor pools 

• Saunas 

• Salt room 

Wellness Opening Hours

Daily: 09:00–21:00 

Saturdays: 09:00–24:00 (midnight) 

The wellness area may not be used outside opening hours.

Wellness Towels

Wellness towels can be collected at Reception by exchanging the voucher received at check-in.

Towels may be exchanged throughout your stay.

Upon departure, either the towel or the voucher must be returned.

Lost towel or voucher fee: HUF 3,000

Writing utensils and notepads

For your convenience, we have provided writing utensils and a notepad in your room.

We wish you a pleasant stay and a relaxing experience at Thermal Hotel Vesta****!