Guest Information

 

Opening hours, contact details:

Reception	0-24 +36 20 452 0788
Restaurant	Breakfast	7:00-10:00
	Lunch	12:00-14:00
	Dinner	18:00-21:00
Wellness	9:00-21:00
Massage	10:00-18:00
Check in	from 14:00
Check out	until 11:00

 

 

WI-FI code:
11223344

• Wellness, SPA Community site policy:

1. The Thermal Hotel Vesta wellness and adventure spa(hereinafter referred to as facility) may only be used in accordance with the SCHEDULE. By purchasing an admission ticket, the Guests of the Spa accept the provisions of the HOTEL SCHEDULE as binding for themselves. A Guest who does not comply with or breaks the rules may be refused service by the staff of the establishment, and may be removed from the establishment if justified.
2. Opening hours for hotel guests: 09.00 – 21.00. External Guests can use the wellness and pool areas and saunas of the Thermal Hotel Vesta from 11.00-21.00. Any deviation from the opening hours will be posted on the information board at reception.
3. The price list of the Spa entrance ticket is available at the reception and on the website of the Thermal Hotel Vesta. When purchasing a ticket, guests will be given a coloured wristband confirming their right to use the facilities, which they must keep until leaving the hotel, or wear the wristband as a bracelet on their wrist, in a visible way.
4. Discounted tickets and passes are issued upon presentation of a discount card, student or pensioner ID card, which must be presented without request.
5. Passes are valid until the date indicated on the pass. It is not possible to buy them back or extend their validity.
6. Season tickets and day tickets can be exchanged depending on the capacity of the facility.
7. The facility is designed to serve the leisure and bathing needs of our guests.
8. You may use the facilities only at your own risk.
9. Only the holder of a valid wristband is entitled to enter the premises.The wristband is non-refundable, non-transferable and entitles to one-time entry.
10. No admission fee for children under 3 years old. Children under 6 years of age must be accompanied by a parent to use the pools.
11. Children under the age of 14 must be under the constant supervision of a parent or adult chaperone and are responsible for their use of the premises, in particular the pools and water slides.
12. Everyone can use the slides at their own risk!
13. Children up to the age of 12 may use the children’s pools under the supervision described in point 15).
14. In the children’s pool, and in all other pools, the use of swimwear for all ages is compulsory, and for non-potty-trained children the use of waterproof “swim diapers” is obligatory! Parents can change their babies in the designated area.
15. Adults may use the children’s pools for childcare purposes only, up to the age of 6.
16. Persons who cannot swim are not allowed to use the deep pool. Water depth: 1.65 m – 1.70 m.
17. Use of the saunas is recommended for healthy guests over the age of 14. They can be used by following the rules posted in the sauna.
18. The recreational thermal pools 37/1996.(X. 18) NM. Sz. may be used by guests over 14 years of age in accordance with the regulation, subject to the recommended bathing times! Jumping, playing ball and splashing in the thermal pools is forbidden!
19. The simultaneous loading of the pools is monitored by our staff, and guests may be warned to comply with it. Please respect the time and number of people in the pools, as requested and warned by our staff.
20. Valuables must be deposited in the safe deposit box at the reception (1.000.-Ft.). The establishment is only liable for objects placed in the safe, up to a value of HUF 150.000.
21. Everyone may use the changing rooms at their own risk. The operator Magdolna Lakópark Kft. is liable for unattended objects placed there and in other areas, as well as for damages resulting from the loss of objects left on the premises. accepts no liability. We remind our guests not to leave their personal belongings unattended and to take care of their valuables!
22. Any damage, theft or attempted theft will result in a police report.
23. Please hand in your found object at the reception! Lost or found items are registered at reception and can be collected there by the person who has proof of ownership.
24. Persons suffering from fever, infectious or skin diseases, injured, open wounds, intoxicated, under the influence of drugs or intoxicating medication, unclean clothing, unkempt, unkempt persons are not allowed to enter or stay on the premises. Such persons may be denied use of the facility by facility staff.
25. Compliance with public health and hygiene rules is required on the premises. Shower and foot wash before using the pools is mandatory!
26. Swimming trunks for men and bikinis or swimsuits for women are compulsory in the pools! Pools are not to be used in street clothes or underwear!
27. From the age of 7 years, it is forbidden to enter and stay in the changing rooms and showers of the opposite sex!
28. The management of the facility may temporarily suspend the use of outdoor pools in exceptional weather conditions (lightning, windstorms) for safety reasons.Therefore, no compensation is owed to the Guests!
29. For technical or other reasons, the closure of water slides or pools from operation is carried out by means of a barrier with a warning tape, a warning sign and a warning pictogram. It is forbidden to enter the areas closed to guests, to use the closed pools and equipment! Guests who disregard the closure and warning signs are liable for any accidents that may occur and for any resulting damage to their reputation or credit.
30. In the event of a reduction in service for these reasons, the operator reserves the right to decide at its own discretion whether to apply a change in the tariff.
31. Please take care of the furnishings, equipment and rental items in the facility. Whoever intentionally or negligently causes damage, Magdolna Lakópark Kft. claim compensation for the damage suffered or bring an action for damages against him or her.
32. In case of an emergency or accident, please contact reception immediately!
33. Playing ball on the premises is only allowed in the designated area.
34. It is not allowed to play games or engage in any behaviour on the premises that endangers the physical safety of oneself or others, or disturbs the peace and quiet of Bathers or Guests wishing to relax. The staff of the establishment must ensure the order of the establishment, with the assistance of the authorities if necessary.
35. Within the facility, use the built access roads and stairs. When travelling, extra care must be taken to avoid injuries (e.g.: slip, trip, fall, etc.).
36. It is forbidden to enter the areas closed to guests, to use the closed equipment and pools!
37. Guests are free to use the landscaped, relaxation and sunbathing areas.
38. Requests and instructions from staff, security guards and other staff of the facility must be followed at all times!
39. Do not bring any fragile objects into the pools, eat in the pools, use detergents, pollute the water in any way, or use the pools with sand or oily bodies. Before using the pool, you must shower and wash your feet.
40. No jumping into the pools from the side or running into them!
41. It is forbidden to consume drugs, litter, set fire, bring vehicles, animals, objects causing accidents, roller skates, skateboards, create alarm, and behave in a manner that is offensive to public order or morals on the premises.
42. NO SMOKING outside the designated smoking areas in the Spa area! A designated smoking area for our guests is located in the outdoor area of the establishment, in the garden, under cover, clearly marked with a sign.
43. Please dispose of rubbish and waste in the designated waste bin.
44. The water taps in the garden contain industrial water and drinking from them is prohibited!
45. By purchasing an admission ticket, the Guest agrees to the free use of photos and recordings taken in the facility for their own advertising and promotional activities.
46. By purchasing an entrance ticket, the Guest acknowledges that there is a security camera system in the area of the facility, which is pointed out by the sign posted.

 

 

Visitor information A – Z

• Adapter

Adapters, chargers and converters are available at reception.

 

• Linen change

Bed linen is changed every 3 days. Clean linen is provided daily on request and for a fee.

Please let the reception know if you require this.

 

• Baby cot

Guests with children can request a baby cot free of charge. Please contact reception to make a request.

 

• Baby-friendly devices

Depending on our free capacity, we can provide the following equipment: high chair in the restaurant, baby cot, baby bath, potty, toilet seat, step stool in the room.

 

• Bank, credit and SZÉP cards accepted

Our hotel accepts Master Card, Master Card Electronic, Maestro, Visa, Union Pay, OTP Nice, K&H Nice and MKB Nice cards.

 

• Bar

Our bar serves a variety of non-alcoholic and alcoholic drinks every day of the week. For more information, see our drinks page.

Opening hours: 07:00-21:00 (until 00:00 on Saturdays).

 

• Gas station

The nearest petrol stations are in Tápiószecső, Sülysáp. Please contact reception for directions.

 

• Safety requirements

Please lock the room door when you leave your room and when you go to sleep. When you leave the room, make sure the door is closed.

Please fully respect our policies

 

• Security camera

Security cameras are installed in the common areas and corridors to ensure the safety of our guests.

 

• Check-in

You can book your room from 14:00 on the day of arrival. Earlier arrival is possible depending on availability.

 

• Check-out

Check-out is until 11:00 on the day of travel. Late check-out is subject to availability until 17:00, for a surcharge of HUF 10.000, – per room.

 

• Parcel storage, parcel delivery

If you arrive early or travel late, your luggage will be kept in a safe place free of charge. If you would like to have your luggage delivered, please contact reception free of charge.

 

• Smoking

Smoking is strictly prohibited in the entire hotel. Smoking is allowed in the designated smoking area and on the balconies, 5 metres from the main entrance of the hotel. The hotel is entitled to impose a fine of 30.000 HUF on guests who violate our smoking policy. In case of activation of the fire alarm system by smoking, the fire brigade’s exit fee will be charged to the responsible party.

 

• Charging electric cars

Our hotel also offers the possibility to charge electric cars. We can provide an outdoor socket, there is no separate charging station. Please contact reception for more information.

 

• Valuables

The hotel is only responsible for valuables deposited in the central safe deposit box at the reception.

• Umbrella

Umbrellas can be rented free of charge at reception.

• Restaurant

Our restaurant serves a variety of local and international dishes and drinks every day of the week.

Opening hours: between 7:00-21:00

 

• Photocopying and printing facilities

In our hotel you can make photocopies and print. For more information, please contact reception staff

 

• Payment methods

Payment can be made in cash (HUF and EUR), by credit card (we accept Master Card, Master Card Electronic, Maestro, Visa and Union Pay) and by OTP, MKB and K&H SZÉP card.

 

• Bathrobe

Bathrobes of an appropriate size are provided in our rooms upon request.

 

• Pharmacy

The hotel is located near Tápiószecső, Deák Ferenc u. 26. Please contact reception for opening hours.

 

• Hair dryer

Hairdryers are available in all bathrooms and in the changing rooms of the wellness area.

 

• Pets

Pets are welcome at our hotel for a fee (HUF 5000/pets/night). You are always responsible for your pet. We thank you for your understanding and inform you that for reasons of hygiene we do not allow pets in the catering units and wellness areas.

• Fishing

Sport fishing is free of charge for our hotel guests. Please do not leave your fishing and other equipment unattended. ONLY sport fishing is allowed and trolling is FORBIDDEN! More information is available at reception.

• Time zone
  

Hungary is in the Central European Time Zone, which is 1 hour ahead of the agreed Coordinated Universal Time. Please ask reception for the exact time.

• Free emergency calls

Ambulances – 104

Police – 107

Fire brigade – 105

General – 112

 

• Information material

Maps and programme guides are available in the common areas and at reception.

 

• Internet access

High-speed internet access in public areas and hotel rooms

wireless internet access is provided. WI-FI code:
11223344

 

• Drinking water

Tap water is available for consumption. Sparkling and non-carbonated bottled mineral water is available at the bar.

 

• Playroom

From the 2nd floor via stairs to the 3rd floor. located in the attic on the first floor.

• Billiards: free of charge
• Foosball: 100 HUF / game round
• X-Box One: games available at reception
• Children’s Corner

• Maintenance

If you notice any malfunction of any equipment in your room, please contact reception.

 

• Bicycle rental

Bicycles for adults and children can be rented for a fee at reception.

• “Please do not disturb”

In case you wish to be left undisturbed in your room, please place a “Do not disturb” sign on the outside door handle. If your room is marked “Please do not disturb” throughout the day, we will only provide room service (e.g. daily cleaning, changing towels) at your request. Please contact reception for any service requests.

• Automatic Teller Machine (ATM)

Ask the reception for information about the cash dispensers near the hotel.

 

• Cosmetic mirror

Each room has a movable cosmetic/shaving mirror.

 

• Central safe

Safe deposit in the central safe at reception.

 

• Key

Please leave your room keys (key cards) at reception on check-out and departure. In case of loss of the key (card), the hotel is entitled to charge compensation. The amount is HUF 1000 per keycard

 

• Cultural programmes

The hotel reception will be happy to recommend cultural events in the village and the region.

 

• Air conditioning

Central air conditioning is individually controlled in your room or in the company rooms. If you have any questions about its operation, please contact reception.

 

• Massage:

  • 25 min
  • 50 min

  Reservations at the reception.

  Ask at the reception for our current prices and available massage options.

 

• Matrac

Modern mattress in good condition min. 18 cm thick including the bed frame.

 

• Mattress protector

Hygienic, washable, dry-cleanable mattress covers are provided in each room.

 

• Pool temperature

Thermal pools: 35-38°C

Experience pools: 28-32°C

 

• Cleaning, laundry and ironing service

If the laundry bag in the wardrobe is left at reception by 09:00, the cleaned clothes can be collected by 10:00 the next morning.

Ask at reception for our current prices. Our shoe cleaning service is free of charge and can be ordered at reception.

 

• Daily newspapers, weekly newspapers, magazines

Newspapers in Hungarian are available in the lobby.

 

 

• Reading lamp

Located next to the bed, on the bedside cabinet.

 

• Doctor

If you need any medical attention, please let reception know.

 

• Slippers

Slippers can be purchased at reception on request.

 

• Parking

Our hotel has free parking. Designated parking spaces are available in front of the main entrance of the hotel.

 

• Paplan

All rooms have modern duvets and blankets in good condition, extra blankets are available on request at reception.

 

• Pillow

There are 2 different sized hygienic pillows per person in each room. Upon request, we can provide additional pillows with normal, feather or anti-allergenic filling. Please contact reception to make a request.

 

• Luggage storage

To use this service, please contact reception.

 

• Mail to

You can find the nearest post office in the centre of Tápiószecső, but you can also hand in your stamped postcards and letters to our reception staff.

 

• Additional bed

Depending on the size of some rooms, it is possible to accommodate extra beds or guest beds for an extra charge. Please contact reception to make a request.

 

• Reception

24-hour reception service.

 

• Breakfast

A delicious buffet breakfast is included in the room rate. Opening hours: from 07.00 to 10.00. The entrance to the restaurant is from the lobby.

For early departures, we can prepare a cold pack, which can be ordered at the hotel reception until 19:00 the night before.

 

• Salt room

Located in the wellness area. A room-temperature room, which should be used primarily for people suffering from various respiratory diseases or for their prevention.

 

• Special diet

If you have any special requests regarding your meals, please let the reception know and our staff will be happy to help.

 

• Sauna

A steam cabin and Finnish sauna await our guests in the spa area.

Finnish sauna 70-90 °C, max. For 6 persons, free of charge.

Steam cabin 40-60 °C, max. For 6 persons, free of charge.

Salt room 30-40 °C, max. 4 persons, free of charge.

 

• Hotel website

Our hotel website is www.vestahotel.hu. The website offers direct booking and detailed guest information.

 

• In-room safe

Our rooms are equipped with a digital in-room safe. Please use them to protect your values.

The hotel is only responsible for valuables deposited in the central safe deposit box at the reception.

 

• Room fittings

Rooms are equipped with a dressing mirror, suitcase rack, bedside table and shoe rack. All rooms have a bathroom.

 

 

• Room darkening

The rooms are fitted with curtains, blackout blinds and shutters.

 

• Room account

You can charge your consumption in the restaurant or bar to your room bill during your stay.

 

• Room service

Room service is available from 8:00 to 24:00. Food and drinks are available from our a’la carte menu and drinks list in our restaurant. After 21:00 only sandwiches are available.

• “Cleaning please”, room cleaning

The rooms are cleaned daily between 08.00-16.00. For individual requests, please report to reception and put a “Cleaning please” sign on the outside of the room door.

 

• Blankets

Please inform reception if you require extra blankets.

• Phone

A mobile device is available at reception if you do not have your own device or do not wish to use it

 

• Cleaning products

In addition to bathroom amenities, you can buy toothbrushes, toothpaste, razors and shaving cream at reception.

• Towel

Bathrooms are equipped with one towel and one bath towel per person.

 

• Towel change

Upon request, towels are changed daily free of charge. Please let us know at the reception.

Please read our environmental information leaflet in the bathrooms.

 

• Transfer service

Please inform the reception in time, we are at your disposal.

 

• Television

The rooms are equipped with modern, colour LED TVs. We offer a wide selection of local and international satellite TV channels.

• Seating

Rooms have comfortable seating per bed, plus a chair/armchair and small table.

 

• Sewing kit

Needles and thread can be provided free of charge at reception.

• Vállfa

There are a sufficient number of hangers of different types in each room.

 

• Hospitality

Please send us any comments you have to help us in our work. You can send us your comments in person, on the website, by email after your departure or on our social networking site and our electronic partners (booking.com, szállás.hu, etc….).We appreciate all comments.

 

• Guest complaint handling

Detailed information on handling complaints is available at reception.

 

• Emergency exit

Please check the floor plan on the room door in your room, where we have marked the nearest emergency exit.

 

• Our wellness services

On the ground floor of our hotel you will find a 350 square metre wellness area with indoor pools, saunas and a salt room.

Wellness towel

It is in the wardrobe in the room.

 

 

• Wellness opening hours

9:00-21:00

 

 

 

 

We wish you a good rest and a pleasant stay

“Vesta Hotel” team!